Dec 9, 202016 key customer service skillsWhile delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is...
Dec 1, 2020What is Call Centre Training?A cornerstone of XL Marketing’s success has been the strong emphasis on training and agent engagement. We believe that call centre...
Nov 27, 2020Government Guidance for Contact Centres during the COVID-19 Pandemic The Government has produced a Guidance document for UK contact centres to understand how to work safely during the COVID-19 pandemic,...
Nov 27, 2020NICE named a Leader in Intelligent Authentication and Fraud PreventionOpus Research has, for the second year in a row, recognised NICE for its Fraud Prevention and Real-Time Authentication (RTA) solutions....