Nov 8, 2022Calls not answered and annoying ‘on hold’ music are top customer phone gripesA new survey shows that companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being listed...
Jul 26, 20225 ways to unlock unstructured conversation dataAccording to IDG research, 80% of data will be unstructured by 2025. These predictions open endless possibilities for leveraging...
Jul 19, 202210 Proven Ways to Increase Customer Retention RateLast week we discussed how to calculate your Customer Retention Rate, this week we look at how that rate can be improved. 1. Improve the...
May 17, 2022Recommendations for Optimising Your Contact Centre ScheduleA well-optimized schedule can greatly improve the efficiency and effectiveness of a contact center. By carefully planning and managing...