Jan 10, 2023How to identify and manage toxic employees in the call centreToxic employees can have a detrimental effect on a workplace, creating a hostile environment that can lead to decreased productivity,...
Nov 29, 2022Tips and strategies to improve frontline Call Centre Agent experienceFrontline call center agents play a crucial role in any customer service operation. Their interactions with customers can greatly impact...
Oct 18, 20225 ways contact centre managers are adapting to remote workWant to retain your agents? What about attracting new ones for your open positions? While these might be rhetorical questions, our...
Aug 9, 2022The Three Keys to Engaging EmployeesPurpose – Do you work because you value the impact that your work has? If the outcome of our work meets our personal values, we’ll be...