Nov 15, 2022Contact centre agents: the unsung herosContact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...
Jun 28, 2022Zoom launches a new framework for hybrid workingToday marks the release of Zoom One, a new framework that aims to connect the enterprise with a central communication hub. The hub...
May 24, 2022Choosing the Right CCaaS Vendor in 2022Following the pandemic, companies have discovered just how valuable the right cloud environment can be. Cloud solutions offer exceptional...
Nov 16, 2021Most agents believe AI will support their roles.94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus research reveals positive frontline...