Nov 23, 2021How to segment your customer baseWhat Is Customer Segmentation? Customer segmentation is an exercise in which customers are divided into groups based on certain traits...
Nov 2, 2021Outsourcing your lead generationThe developing role of call centres One of the significant contributions to the economies of many nations is the lead-generating call...
Oct 6, 2021Web Development team continues to growAs companies come out of the pandemic and look to more exciting growth and the development of new markets, the need for a bright and...
Sep 14, 2021Lead generation: Will it work for you?What does a lead generation company do? In the digital age we live in today we only have to enter a few keywords into a search engine to...
Jul 6, 2021What is Business Intelligence?As companies become increasingly data-driven, business intelligence or BI will be a key component of your tech stack. This is due to two...
Apr 7, 2021Real-time analytics can curb customer unhappinessMost business leaders are aware of the incredible power of contact centre analytics when it comes to strategic planning and resource...