Jan 31, 2023The key factors that give excellent customer serviceThe Covid pandemic gave an exponential boost to online customer service and indications are that the trend for online and telephone...
Jan 24, 2023Running an efficient call centreRunning an efficient call centre requires a combination of management, technology, and processes. Some key steps to take include: Hire...
Dec 20, 2022Contact centre agents: the unsung herosContact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...
Dec 6, 2022How to combat rising customer impatience“Of human virtues, patience is most great.” That statement has been attributed to Cato the Elder, the first-century B.C. Roman historian....