Jan 20, 2021Overhauling the Contact Centre in the UKThe impact of COVID-19 on the marketplace has been significant for everyone, from business leaders, to call centre operators. Companies...
Jan 13, 2021Phoning contact centres has replaced face-to-faceFor two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say phoning...
Dec 16, 2020What are the hallmarks of a successful call centre manager?It’s no secret that call centre managers have an inherently tough job; between managing a team of agents and juggling a plethora of...
Dec 9, 202016 key customer service skillsWhile delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is...