May 18, 2021Almost half feel customer service worse during pandemicCustomer experience software provider Awaken Intelligence has carried out a survey of 750 contact centre customers in the UK regarding...
May 11, 2021COVID-19: Are Businesses Supporting Vulnerable Customers?The way in which companies treat their customers during times of upheaval has never been more important, or relevant. Businesses that...
May 4, 2021Your guide to a self-service customer helpdeskResearch has repeatedly indicated the pivotal role of self-service in CX, as it empowers the customer and dramatically shrinks time to...
Apr 27, 20216 Ways to Use Real-time and Predictive Analytics for CXWhat if you could predict your customer’s needs before they ever asked you for something? How about being able to see the things that are...