Jul 27, 202132% of Consumers Cut Ties With Brands After One Bad CXAkixi has published a whitepaper on the importance of the customer journey, after a staggering 32% of consumers said they would stop...
Jul 13, 2021How to launch a call deflection strategyThe use of digital channels for customer service is becoming more widespread and offers many advantages: time saving, alignment with...
Jul 6, 2021What is Business Intelligence?As companies become increasingly data-driven, business intelligence or BI will be a key component of your tech stack. This is due to two...
Jun 29, 2021Study reveals gender split in social media buying habitsInfluencer marketing software provider GRIN has revealed the results of a survey on the divergence of social media buying behaviour for...