More than 88million worth of working days were lost in Britain due to financial stress last year, prompting business leaders to prioritise employee experience (EX) in 2022. New study from borofree reveals that the events of the last year meant that financial worries caused workers to take off an average of three working days HR Directors are keen to reboot employee productivity as people return to the office, with 83% saying they will be prioritising plans to improve employee

Genesys has released “Human Values: The operating system for a high-performing contact centre,” a study examining the values, desires and strengths among high-performing contact centre employees worldwide. The report also provides a five-step process to turn these insights into actions to engage and motivate employees. By focusing on these core values, businesses can create the right culture to foster a strong sense of ownership and connection to the business. This leads to g

What does a lead generation company do? In the digital age we live in today we only have to enter a few keywords into a search engine to bring up a whole wealth of businesses advertising that yes, they hold the solution to our needs. We may find these sites by using a search engine or we may see an online ad on a social media platform. We click for more information and land on a site where we more than likely enter our information into it such as an email address. This contac

Five9 shared research that revealed that 30% of customers left brands they had previously been loyal to in the last year. The study also found one in four said their contact centre experience has gotten worse since the start of the pandemic. Blair Pleasant, president and principal analyst of COMMfusion LLC, who authored the CSI research report, said: “For most companies, losing 30% of their customers would be extremely detrimental. “The contact centre remains the front door f

Over the past three days, XL Marketing has had a significant presence at the UK's largest and premier fleet show. The team led by Managing Director, Ian Smith, along with Senior Sales Director Ian Stanley, have been at the forefront of the stand and offered many insights to customers they may not have thought of. Coming out of lockdown, it has been the first time we have been able to talk direct with customers and demonstrate some of the services we offer. The Commercial Vehi