Jul 27, 202132% of Consumers Cut Ties With Brands After One Bad CXAkixi has published a whitepaper on the importance of the customer journey, after a staggering 32% of consumers said they would stop...
Jul 13, 2021How to launch a call deflection strategyThe use of digital channels for customer service is becoming more widespread and offers many advantages: time saving, alignment with...
Jul 6, 2021What is Business Intelligence?As companies become increasingly data-driven, business intelligence or BI will be a key component of your tech stack. This is due to two...