Nov 29, 2022Tips and strategies to improve frontline Call Centre Agent experienceFrontline call center agents play a crucial role in any customer service operation. Their interactions with customers can greatly impact...
Nov 22, 2022What is Lead Generation?Lead generation is the process of generating enquiries based on consumer interest for a product or service ultimately leading to sales....
Nov 15, 2022Contact centre agents: the unsung herosContact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...
Nov 8, 2022Calls not answered and annoying ‘on hold’ music are top customer phone gripesA new survey shows that companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being listed...