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Nov 29, 2022
Tips and strategies to improve frontline Call Centre Agent experience
Frontline call center agents play a crucial role in any customer service operation. Their interactions with customers can greatly impact...
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Nov 22, 2022
What is Lead Generation?
Lead generation is the process of generating enquiries based on consumer interest for a product or service ultimately leading to sales....
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Nov 15, 2022
Contact centre agents: the unsung heros
Contact centre agents were among the unsung heroes of the COVID-19 pandemic, keeping the bridges between businesses and the public strong...
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Nov 8, 2022
Calls not answered and annoying ‘on hold’ music are top customer phone gripes
A new survey shows that companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being listed...
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Nov 4, 2022
Inbound vs outbound call centres: What’s the difference?
In a world of chatbots and email, you might think that shoppers today rarely call businesses. The opposite is true. According to The...
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Lead Generation, Telemarketing, Outsourcing Experts in North West of England
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