Sep 27, 2022Talking to the person next doorSVL Account Director Anne Holmes discusses the globalisation of the Contact Centre Industry and benefits of redistributing these calls to...
Sep 20, 2022Twilio Lays Off 11 Percent of Its WorkforceTwilio will lay off approximately 11 percent of its staff, CEO Jeff Lawson announced in a message to Twilio employees, joining the likes...
Sep 13, 2022Chatbots are still frustrating customersAutomated customer communication is the future of customer service. There is no swerving it. Instead, many companies are hurtling towards...
Sep 6, 2022How to deliver excellent customer experiences on social media“Be where your customers are” is perhaps the first rule of customer experience. And where are customers? On social media. Indeed, the...