Jun 29, 2021Study reveals gender split in social media buying habitsInfluencer marketing software provider GRIN has revealed the results of a survey on the divergence of social media buying behaviour for...
Jun 22, 2021Customer experience and why it mattersWhat is customer experience and why it matters in your contact centre – A positive customer experience is vital to the success of your...
Jun 15, 2021Developing soft skills in call centre agentsDick Bourke shares how to identify important soft skills to develop in the contact centre and adapt training to advance them further....
Jun 8, 2021Majority want to split their time between the office and working remotelyHybrid working models are in demand, with more than three quarters of UK-based live agents keen to be offered the option from employers....