May 25, 202191% of contact centre staff to leave jobs in 2021It’s been a challenging 12 months in the contact centre, and while more customer support than ever has now moved online, the personnel at...
May 18, 2021Almost half feel customer service worse during pandemicCustomer experience software provider Awaken Intelligence has carried out a survey of 750 contact centre customers in the UK regarding...
May 11, 2021COVID-19: Are Businesses Supporting Vulnerable Customers?The way in which companies treat their customers during times of upheaval has never been more important, or relevant. Businesses that...
May 4, 2021Your guide to a self-service customer helpdeskResearch has repeatedly indicated the pivotal role of self-service in CX, as it empowers the customer and dramatically shrinks time to...