91% of contact centre staff to leave jobs in 2021
It’s been a challenging 12 months in the contact centre, and while more customer support than ever has now moved online, the personnel at the frontier of this interaction are working in completely new ways. New research by Enghouse sheds worrying new light on the state of mind of frontline CX professionals, during this pivotal time for global business. The initial headlines read positively, with the switch to remote work yielding increasing reported happiness (38%), productiv