What are the hallmarks of a successful call centre manager?
It’s no secret that call centre managers have an inherently tough job; between managing a team of agents and juggling a plethora of deadlines and goals, managers in the industry have their work cut out for them. The high-pressure call centre environment tends to foster a ‘sink or swim’ mentality, with many succeeding while others struggle to keep the chaos at bay. So, how do you define the hallmarks of a successful call centre manager? I'm going to explore five crucial qualit