Dec 16, 2020What are the hallmarks of a successful call centre manager?It’s no secret that call centre managers have an inherently tough job; between managing a team of agents and juggling a plethora of...
Dec 9, 202016 key customer service skillsWhile delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is...
Dec 1, 2020What is Call Centre Training?A cornerstone of XL Marketing’s success has been the strong emphasis on training and agent engagement. We believe that call centre...