NICE named a Leader in Intelligent Authentication and Fraud Prevention
Opus Research has, for the second year in a row, recognised NICE for its Fraud Prevention and Real-Time Authentication (RTA) solutions.
NICE’s innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’
The report highlighted that NICE RTA had unique capabilities designed specifically for the contact centre environment, and had particular enthusiasm for its advanced enrolment capabilities, including passive, and historical call enrolment.
“NICE distinguished itself by offering innovative solutions that fulfil requirements for real-time authentication over multiple channels,” explained Dan Miller, Lead Analyst at Opus Research.
“Its clients have been impressed by the proactive nature of its fraud-detection solution and the simple process of passive enrolment, using existing recordings to create voiceprints.”
The Opus Research report particularly commended the innovative NICE ENLIGHTEN Fraud Prevention solution that combines NICE’s leading voice biometrics technology with its ENLIGHTEN customer engagement AI platform.
The solution proactively and continuously detects fraudulent behaviour across millions of calls, identifies calls with patterns of risky behaviour and zooms-in to expose fraudsters attempting to authenticate into or take over consumer accounts.
“This recognition from Opus Research reinforces NICE’s vision and ability to continually deliver the market’s leading fraud prevention and voice biometrics offering”, said Barry Cooper, President, NICE Enterprise Group.
“Keeping pace with rapidly shifting global trends and the increasing sophistication of fraudsters requires a level of agility which we believe is best achieved through innovation, and we are proud to receive a testament to this in the pages of the Opus Research report.”