Today marks the release of Zoom One, a new framework that aims to connect the enterprise with a central communication hub. The hub combines its CCaaS solution – which allows employees to directly connect with customers – with its Zoom Spaces, Events, and Developers offerings. By making this move, Zoom is seizing upon the latest CX trend of connecting CCaaS and UCaaS solutions while facilitating better employee connections in the new hybrid work reality. In a Zoom blog, Greg T

In a world of business engagements, the call centre is an integral part of every company. From handling client calls to promoting sales and generating business leads, the call centre has many uses. Whether in-house or outsourced, its role is unmatched in the present-day business world. Most customers globally prefer live calls. According to Smart Insights, 88% prefer call centre engagements. With such high relevance, the call centre remains a critical part of every business.