May 31, 2022CCMA research: self-service satisfaction is sinkingCustomers are less happy to self-service complaints, refund queries, and routine servicing than in 2021 A new study commissioned by the...
May 24, 2022Choosing the Right CCaaS Vendor in 2022Following the pandemic, companies have discovered just how valuable the right cloud environment can be. Cloud solutions offer exceptional...
May 17, 2022Recommendations for Optimising Your Contact Centre ScheduleA well-optimized schedule can greatly improve the efficiency and effectiveness of a contact center. By carefully planning and managing...
May 10, 2022Ensuring isolation doesn’t lead to mental health issues in staffGiven that this week is Mental Health Week in the UK (9th - 15th May 2022) we thought it might be useful to include this article that...