Mar 22, 2022Fleetpoint EventsThis year, Fleetpoint is taking an exciting step forward with the news and information service they provide. They are planning a series...
Mar 15, 2022Call Centre Agent Retention StrategyEmployee retention is a critical issue for call centers, as high turnover rates can lead to decreased productivity and increased costs....
Mar 8, 2022Benchmarking Contact Centre QualityBenchmarking quality calls in a contact center is an essential step in improving the customer experience and the overall performance of...
Mar 1, 2022The all Important Customer service survey - Your GuideCreating a customer service survey is an effective way to gather feedback and improve the customer experience. Here are some tips for...