Feb 22, 2022Virtual agents can do much moreVirtual agents are intelligent bots that engage with customers, understand their queries, and respond to them. Harnessing conversational...
Feb 15, 202210 way to keep your agents engaged in the call centreCall center agents are often required to handle multiple calls and tasks at once, which can be challenging and lead to distractions and...
Feb 8, 2022The use of NLP to Improve agent performanceCall centers play a crucial role in many businesses, as they are often the first point of contact for customers. Ensuring that agents are...