Dec 14, 2021Rising levels of call centre staff being abused and even stalkedWith the approach of Christmas, the levels of staff abuse, including stalking, are rising says Chris Pitt of First Direct. Front-line...
Dec 7, 20219 Important Team Leader KPIsAs team leaders work so closely with frontline agents, and often even pick up some calls themselves, it can be a bit of a challenge to...
Dec 3, 2021Christmas is almost upon usThis has been an exceptional year of growth for XL Marketing and our hard-working staff are getting into the seasonal spirit. A major...