Nov 30, 2021How to recognise employee performance in your call centreRecognizing and rewarding employee performance is an essential aspect of keeping agents motivated and engaged in a call center. Here are...
Nov 23, 2021Data Efficiencies from Segmentation in the Call CentreData is a crucial component of call centers, as it provides valuable insights into customer behavior, preferences, and needs. By...
Nov 16, 2021Most agents believe AI will support their roles.94% of contact centre agents say artificial intelligence will support them in their roles – Cirrus research reveals positive frontline...
Nov 9, 2021Less than 30% of businesses prioritise full customer journeyA new study has revealed less than 30% of businesses are prioritising the customer journey from start to end. The same report, from...