Oct 19, 2021Poor service impacts consumer brand loyaltyAI automated contact centre company Replicant has released the results of a new survey into customer service. Based on an online survey...
Oct 12, 2021Talkdesk finds hold time soared to 71% Post-COVID Talkdesk has released findings of a new report that has given a fascinating insight into contact centre metrics, with the average talk...
Oct 6, 2021Web Development team continues to growAs companies come out of the pandemic and look to more exciting growth and the development of new markets, the need for a bright and...
Oct 5, 2021Google unveils contact centre offering at Enterprise ConnectGoogle is rolling out Chrome Enterprise Recommended Contact Centre stacks, built in partnerships with 8×8, Cisco, Edify, Fiv9, Genesys,...