These days, most telecommunications traffic is routed through a packet-switching network, and it is frequently routed over the public internet. For example, speech data is converted into packets for call participants and routed ‘towards’ a receiver. However, packet switching networks do not guarantee that packets will arrive on the same path as their destination. The dreaded Jitter is another widespread and equally irritating nuisance that impacts your customer’s phone calls.
What Does an Indecisive Customer Look Like? As implied in the name, an indecisive customer just cannot make a decision. As a consequence, they ask lots of questions and/or keep switching between different options. Not only can these conversations ramp up handling times, but they can also be tricky to deal with, especially if the advisor struggles to take control of the conversation. Of course, indecisive customers are frequently dealt with in the sales sector and an advisor’s
Customer satisfaction as a differentiator is nothing new, but the ways in which that satisfaction can be met has evolved dramatically in recent years. Today, the storage, analysis, and application of customer data across the entire consumer experience is set to be the new necessary for service providers – especially given heightened post-pandemic customer expectations. With more customers using online as a primary portal, while still expecting the personability of service tha