6 Ways to Use Real-time and Predictive Analytics for CX
What if you could predict your customer’s needs before they ever asked you for something? How about being able to see the things that are negatively impacting your customer’s experience in real-time? That way, you could fix problems before they had a lasting impact on your client’s loyalty to your brand. Thanks to artificial intelligence, and state-of-the-art analytics solutions, it’s now possible to use predictive analytics and real-time analytics to enhance CX in a new way.