Apr 27, 20216 Ways to Use Real-time and Predictive Analytics for CXWhat if you could predict your customer’s needs before they ever asked you for something? How about being able to see the things that are...
Apr 22, 2021New offices for XL MarketingAs we come out of the latest lockdown, XL Marketing are pleased to announce they have just moved to a new office location, around the...
Apr 20, 2021Combating challenges in the contact centre during COVID-19As lockdown eases, contact centres are starting to return staff from furlough or working from home it is worth remembering that COVID-19...
Apr 13, 2021Handling cross channel escalations in your contact centreThe way customers interact with companies has evolved on a massive scale. Today’s businesses aren’t just taking calls from anxious...