Jan 20, 2021Overhauling the Contact Centre in the UKThe impact of COVID-19 on the marketplace has been significant for everyone, from business leaders, to call centre operators. Companies...
Jan 13, 2021Phoning contact centres has replaced face-to-faceFor two in five UK consumers, the telephone has replaced face-to-face interactions during the pandemic 41% of UK consumers say phoning...
Jan 6, 2021Planning for the unknownHow prepared are you for potential disasters? Do you have a workable disaster plan? If, so, has it been tested? A contact centre outage...