Nov 27, 2020Government Guidance for Contact Centres during the COVID-19 Pandemic The Government has produced a Guidance document for UK contact centres to understand how to work safely during the COVID-19 pandemic,...
Nov 27, 2020NICE named a Leader in Intelligent Authentication and Fraud PreventionOpus Research has, for the second year in a row, recognised NICE for its Fraud Prevention and Real-Time Authentication (RTA) solutions....
Nov 27, 2020Lockdown has been good for businessCall centres are booming in lockdown as they help companies deal with an unprecedented number of calls. British call centres now employ...